Salesforce.com Service

Force.com is a powerful development platform, and it creates nearly limitless options for customizing Salesforce.com solutions. The developers at Apex Cloud are able to truly harness the power of Force.com development to create inexpensive, yet fully customizable application solutions tailored specifically for your unique business needs. 

By utilizing Force.com architecture combined with the power of cloud computing, Apex Cloud developers are able to craft robust and reliable solutions that are available entirely on demand while requiring no local software installations or downloads. Apex Cloud will help your business identify which applications can be customized to fit your business needs while improving productivity, profitability and efficiency. 

Remote Administration
Apex Cloud is able to provide remote administration support services for all our clients. This powerful tool allows you to make the most out of your Salesforce.com solution while minimizing administrative headaches. Apex Cloud support is always available and ready to handle all of your service needs.

Salesforce.com Automation
Your business can see a dramatic increase in productivity and profitability by fully utilizing the potential of Salesforce.com automation. With custom applications, you can drastically increase your sales leads with fully automated multichannel and tiered marketing campaigns. By taking the guesswork out of campaigns, you can truly reach your full marketing potential while avoiding costly mistakes.

Additionally, by fully utilizing the automation features of Salesforce.com you can easily manage vital accounts and contacts. With a customized solution, it is easy to collect and analyze unique information about your clients and accounts that directly benefit your business. Not only is the information easy to collect, but the automation features also make it easy to produce informative reports that grant vital insight into customer trends and opportunities. 

Enhanced Management Tools
Customized applications are vital management tools for Salesforce.com data. Your Salesforce.com solution holds key data that can revolutionize the way your company does business. By tapping into this data with enhanced management tools, you can put the power of Salesforce.com to work for you. 

Enhanced management tools include:
  • Campaign management
  • Email Marketing
  • Lead Management
  • Workflow Automation
  • Marketing analytics 
  • Fully customized dashboards
  • Data quality management
  • Communications management
  • Content management

Campaign Management
A comprehensive campaign command center allows you to create fluid and cohesive marketing campaigns that are not disjointed across different systems. Multichannel and tiered campaigns become easy to manage, and it is possible to track and immediately act upon the success of each campaign. 

Email Marketing
With email marketing management tools, you can fully realize the potential of email marketing campaigns. Not only can messages be automated, but vital messaging statistics can reveal invaluable information as well. Messages can be fully automated and tracked providing you with a complete picture of how effective campaigns are while also granting insight into customer and sales activity. 

Lead Management
When using lead management tools, you can manage and track leads over their entire lifespan. You can track leads and create reports to spot lead trends that turn into feasible sales opportunities. By utilizing this valuable information, you can then act quickly on profitable trends and maximize sales opportunities.

Workflow Automation
Workflow automation management tools take the guesswork out of creating and maintaining workflows. By using statistics, skill sets and other customizable factors, you can automatically create dynamic workflows that maximize the potential of your employees and assets. 

Marketing Analytics
Real-time marketing management tools give you the ability to dynamically control your marketing campaigns. With quality analytics, you can identify sales trends and immediately act upon them. Under performing marketing campaigns can be easily spotted, and it is possible to dynamically change these under performing campaigns so they can become successful. Powerful marketing management tools allow you to truly make the most out of your valuable marketing dollars.

Fully Customizable Dashboards
Dashboards are one of the most important management tools available for Salesforce.com solutions. Fully customizable dashboards can put important and critical information where it will be seen. By increasing the visibility of crucial information, it is then easier to act upon it. Dashboards can be customized to show a wide variety of information and statistics, and they can be custom-tailored for different employees and job positions. They are easy to use and intuitive, which eliminates steep learning curves and the amount of time spent training new employees. 

Communications Management
Communication is vital to the relationships between you and your clients, and it is important to track and manage communications carefully. Comprehensive communications management tools allow you to see how often important clients are contacted, and they also help you ensure that other contacts do not grow stale due to a lack of communication. Communication trends can be accurately reported, and these tools make it easy to act upon customer trends while maintaining good client relationships. 

Content Management
The content that employees can access within Salesforce.com directly affects the success of your business. The right people need to have access to the right data, and our content management tools can help you ensure that access is carefully granted to only those who need it. 

Customizing Your Salesforce.com Solution
At Apex Cloud, our expert developers have the knowledge and skills necessary to increase the functionality of your Salesforce.com solution to match the needs of your business. We understand that no two businesses are identical, and we know that each of our clients have precise needs that their CRM must meet. 

By understanding these needs and specifically tailoring custom applications to meet those needs, we are able to ensure our clients are able to truly unleash the potential of their CRM solution. 

We create fully customizable solutions which include the ability to:

  • Develop and maintain custom objects and tabs within Salesforce.com
  • Create Visualforce pages, Apex classes, S-controls, triggers, views, page layouts and workflows
  • Create new user accounts and directly configure Salesforce.com security for those accounts
  • Generate different reports and custom dashboards
  • Migrate existing data and updates using the AppExchange Data Loader
  • Deploy at production level while maintaining proper testing coverage
  • Develop and maintain Force.com sites

Full Salesforce.com Integration

Apex Cloud solutions fully integrate with Salesforce.com and a wide variety of other platforms. Some of the supported integrations include:

  • Microsoft Word and Office
  • Google Apps
  • Lotus Notes
  • Open Office
  • Amazon Simple Storage Service, commonly known as Amazon S3

With the full integration provided by Apex Cloud, you can utilize your Salesforce.com data in new ways that will directly increase your productivity and profitability. 

The Apex Cloud Difference
At Apex Cloud, we know our client’s success is what creates our success. We have been at the forefront of cloud-based application development, and our expert developers truly understand the field of cloud computing. We know that no two businesses have exactly the same needs, and we take the time to truly listen to our clients. As a result, we are able to develop fully customized applications that precisely meet the business needs of our clients.

We proudly stand behind all of our applications, and we guarantee customer satisfaction. With Apex Cloud, your business can realize the full potential of your Salesforce.com solution. We provide high quality, cost effective applications that are easy and intuitive to use.

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Customization
We expand the level of functionality of your existing Salesforce.com CRM solution.